The fees relating to a pet's care are the responsibility of the owner, and they can then be reclaimed from an appropriate insurance policy. Unlike many practices we will, as a courtesy, allow direct claims in some cases - ie the insurance company pays the practice direct for the balance of an account, once a client has paid their excess to GRVC.
Sadly not all insurers are easy to deal with or settle invoices promptly (with up to 6 month delays in some cases) and for this reason we do not allow direct claims from all insurers. Those who, in the past, have delayed settlement of accounts for several months are sadly companies with which we will not deal direct, but where we require a client to settle an account in full to GRVC and reclaim themselves from the insurer.
Please ask at Reception for more details as we have a list on display of these companies.
We also find that due to the time taken to review pet records, complete forms and then deal with further enquiries from insurers, we are dedicating more and more time to dealing with claims. As a result, we regret we charge a one-off fee for the completion of a claim relating to a condition - this single fee covers all the related correspondence on a client's behalf with their insurer.
Some insurers also stipulate which Referral Centre a client should use and penalise a client financially if for any reason they do not do so - this may not always be our recommendation, so please read your small print thoroughly to prevent any subsequent issue or cost to yourself.